SCAM ALERT AND PREVENTION
WARNING AND CLARIFICATION ON SECURITY AND SERVICE CHANNELS
By this instrument, the company Ela y Ela (hereinafter referred to as "Company") clarifies and reinforces the following guidelines and security policies for its customers, with the aim of preventing fraud, scams and ensuring transparency in our operations:
1. Official Customer Service Channel
Our customer service is provided exclusively via email (atendimento@elayela.com) . We currently do not provide support via WhatsApp or social media (Instagram, Facebook, TikTok, Google, or any other platform) in order to prevent scam attempts by third parties posing as Company representatives.
2. Authorization for Telephone Contact
The Company will only make phone calls to customers upon prior email request . Any telephone contact without such a request will not be made by our official team.
3. Sales Channels and Prices
Our sales are made exclusively through our official website : elayela.com .
The Company does not negotiate sales through Instagram, WhatsApp, Facebook, TikTok, Google, or any other social media platform . Prices are those available on the official website, and any offers or promotions advertised on unofficial channels are not valid or endorsed by the Company.
4. Combo and Promotion Purchases
We sell some combos and promotions, however, always make sure you are purchasing through the official website elayela.com .
Our products and official links are only published on authorized platforms: Instagram, Facebook, TikTok and Google .
5. Risk of Scams and Fraud
The Company warns that it is not responsible for purchases made through unofficial channels or unauthorized links , as well as for contacts made by third parties posing as our representatives.
We recommend that, when making any purchase or contact, you always check the channel and link instructions, preferably by accessing the official website directly.
Acceptance Clause:
By continuing to use our services or make purchases, the customer declares to be aware of and agree to the guidelines described here, confirming the importance of following official channels to ensure security and transparency.