1. GENERAL INFORMATION:

In this Privacy Policy, we clarify all information related to the collection, use, storage, and disclosure of personal data during the use of the services and interaction with the information available on our website. The data entered in this document is duly aligned with national legislation, particularly the General Data Protection Law (LOPD).
In consideration of your rights, especially the inviolability of your privacy, we ensure transparency in all our operations.
Therefore, this document was developed to facilitate updates and provide the best experience for our customers, avoiding any information mismatches. Therefore, it is ESSENTIAL that you read the information in its entirety.
It is clear that while reading this policy you will find some terms such as
"we" or "our", in these cases we are referring to Ela y Ela , in the position of controller of your personal data.
In the same sense, when we mention "you", "your", "yours", "user".
"consumer", "customer" we are referring to you who uses this website and is the owner of the data collected.

IT IS STRONGLY STRESSED THAT BY ACTIVELY ACCEPTING THIS PRIVACY POLICY, OUR COMPANY WILL CONSEQUENTLY BE AUTHORIZED TO HANDLE THE DATA COLLECTED FOR THE PURPOSES STATED.

2. PRESENTATION;

Ela y Ela is a renowned product resale company, which operates in the digital sector, with its main means of contact being WhatsApp (92) 98606-5569.
Most of the time, as mentioned earlier, they will be the controllers of the information collected, that is, responsible for protecting your data.

3. COLLECTION OF INFORMATION:

When using our services, some data will be collected in order to provide a good consumer experience.

• During the Provision of Services:

Initially, we intend to clarify what data will be found during the provision of our services:
• Personal Data:

Full name, email, CPF, telephone number, residential address and date of birth;

• Payment Details:

Credit card information and other financial information needed to process payments;

•Order Data:

Products purchased and their quantity, values, unit and total payments, nature of financial transactions carried out, income information and product shipping details:

• During Navigation:

It is important to pay attention to the information collected, even if the user is not registered on the platform, during simple browsing of our website, namely:
• Data from searches performed and products viewed, as well as their count:
• Information viewed on other websites;
• Device used for navigation:

• IP address

• Other Information:

Finally, other information may be collected:
* Information voluntarily provided by you, such as reviews of our products;
* Information that is publicly available;

4. USE OF INFORMATION

Next, we must emphasize that we are committed to protecting your information; therefore, no data is collected unnecessarily. Therefore, the information will be used to:

• During the provision of services:

• Personal Data:

Process purchases, validate identity, ship products, provide order details, send the tracking code for purchases made, and other order-related information, consult credit agencies, assist in complying with court and regulatory orders or any other legal obligation, adopt measures to prevent and resolve illegal acts or fraud, ensure the regular exercise of our company's rights, provide support and respond to user requests, and communicate promotions or offers from our company.

• Payment Details:

Process transactions and payments.

• Interaction data:

Analyze your preferences in order to personalize your service, provide services aligned with expectations, and enable the provision of other services offered by our company.

• Order Data:

Process purchase transactions made through our sales service, check order specifications, send information about the purchased product to the supplier, and locate the order in the company's database whenever necessary.

• Access Data:

Correctly identify the user and ensure easy access to our website.

• While browsing:

Improve your experience while using our website, develop new features and assist in solving technical problems.

• By special authorization:

Assist in analyzing your account protection and increasing the security of your registration data, displaying specialized ads and contextualized alerts.

* Other information:

Demonstrate the transparency of information and credibility of the services offered, personalize your access experience, protect our company from potential fraud, and validate your identity and addresses.

5. DATA STORAGE:

Although our company constantly works to ensure the proper and lawful processing of information, it is essential to warn you that NO PLATFORM IS COMPLETELY SECURE.
Therefore, if you suspect that your data is at risk or have a simple concern, please contact our company through the service channels provided in item 12 (*Contact details") of this Policy. We will promptly support you with the matter.
However, we emphasize that at Ela y Ela all pages are in a secure environment, through the use of the SSL Security Certificate, where all data is encrypted.

6. INTERNATIONAL DATA TRANSFER:

The sharing and storage of your personal data in other countries occurs because the internet is a global environment and the provision of our services may require the transfer of data to our contractors.
However, the transfer and storage of your data abroad (when applicable) will comply with the legal measures of the General Data Protection Law (LGP) and all future regulations, in order to ensure the privacy of your information.

7. USER RIGHTS

The information collected on our website may be made available to the user at any time, upon formal request, through the contact information provided in item 12 ("Contact details*) of this policy.
Likewise, information may be requested about the possibilities of not adhering to the policy, as well as the corresponding consequences.
Furthermore, in addition to the information provided in this policy, without prejudice, the user may consult and exercise their rights provided for in current data protection legislation.
Sending emails with offers and services will only be done with your consent and can be disabled at any time.

8. INFORMATION SECURITY:

Aware of the responsibilities related to the security, reliability and protection of the data collected, our company will follow the internally implemented measures to prevent any unauthorized access, modification, sharing or deletion of your data.
To this end, technologies and procedures will be used to ensure the integrity of the aforementioned information.
It is important to clarify that Ela y Ela never sends emails requesting registration confirmation or with executable attachments (exe, com, scr, bat extensions) and download links.
The links in our emails lead directly to the Ela y Ela website (https://elayela.com).

9. COOKIES AND OTHER TECHNOLOGIES

Our company may use cookies and similar technologies (pixels, web beacons, and others) to collect information related to the use of the website, capable of demonstrating its views to the user.
Therefore, the pages visited and the time spent visiting/using the site are examples of information collected, which allow for the analysis of trends in order to improve the functionality of our website and, consequently, your shopping experience.
Please note, however, that you may choose to disable cookies and similar technologies at any time through your browser settings.

10. USE RESTRICTED TO ABSOLUTELY CAPABLE PEOPLE

Purchases made on our website must be made by fully capable individuals. Therefore, any fully or relatively incapacitated individual (e.g., minors under 18 years of age) must be accompanied by their parents or guardians when using our website.
If, eventually, any registration or purchase is made by an absolutely or relatively invalid person, with or without the permission of their parents, guardians or legal representatives, they will be responsible for all acts performed, in accordance with the law.

11. CONTACT INFORMATION:

All matters relating to this policy must be handled through the contacts provided in this topic, a communication channel between the controller, the user and the
National Data Protection Authority (ANPD).

WhatsApp (92) 98606-5569

12. LEGISLATION AND JURISDICTION:

This policy was written in accordance with Brazilian legislation, particularly with the
Law No. 13,709/2018 (LGPD) and must be interpreted and carried out in light of these, with the user's domicile being competent to resolve any doubts relating to this document.

13. CHANGES TO THE PRIVACY POLICY:

In order to improve our services and ensure your security, this policy may be updated at any time.
However, reiterating our commitment to good business practices, all changes will only be valid, effective and binding after their publication on our website.
In this case, we recommend that you take a close look at the details in this policy (item 14.1).
Always try to know and consider the most up-to-date version.
Questions related to the document may be resolved by contacting our company, provided in item 12 (“Contact Details”).