Exchanges and Returns
1. To cancel a purchase, the customer has up to 7 (seven) days after receiving the product, at no additional cost. The refund will be made using the same payment method used for the purchase, within the timeframe specified in the chosen method.
2. Purchases made with a credit card can be refunded in up to two subsequent invoices.
3. Defective products can be exchanged up to 30 days after receipt. After this period, exchanges will no longer be possible.
4. Return requests must be made via email at .com. Requests made via Instagram direct message, .com, WhatsApp business message, or any other means other than the email address provided by the Company will not be accepted.
5. The product must be returned in its original, unopened condition. The Company will refund the purchase price.
6. In case of return, shipping costs will be covered by the Company.
7. Returns must be requested within 7 (seven) days of receiving the product. Products that are used, damaged, missing the original packaging, or have damaged packaging may have their return requests refused. Returns will only be accepted if the product is free of signs of use, stains, or scratches, as per the exchange or return conditions.
8. The Company has a period of 7 (seven) business days to register the return of the product.
returned and process the refund.
9. The refund or chargeback will be issued after the product returns to the Company's headquarters and undergoes a new evaluation. Verification and refund will be made within 7 (seven) business days.
10. If you choose to cancel your purchase before delivery, please refuse to accept the item as instructed by our customer service representatives. If the item is accepted, Ela y Ela will not be responsible for the shipping costs for returning the item to us.
2. Purchases made with a credit card can be refunded in up to two subsequent invoices.
3. Defective products can be exchanged up to 30 days after receipt. After this period, exchanges will no longer be possible.
4. Return requests must be made via email at .com. Requests made via Instagram direct message, .com, WhatsApp business message, or any other means other than the email address provided by the Company will not be accepted.
5. The product must be returned in its original, unopened condition. The Company will refund the purchase price.
6. In case of return, shipping costs will be covered by the Company.
7. Returns must be requested within 7 (seven) days of receiving the product. Products that are used, damaged, missing the original packaging, or have damaged packaging may have their return requests refused. Returns will only be accepted if the product is free of signs of use, stains, or scratches, as per the exchange or return conditions.
8. The Company has a period of 7 (seven) business days to register the return of the product.
returned and process the refund.
9. The refund or chargeback will be issued after the product returns to the Company's headquarters and undergoes a new evaluation. Verification and refund will be made within 7 (seven) business days.
10. If you choose to cancel your purchase before delivery, please refuse to accept the item as instructed by our customer service representatives. If the item is accepted, Ela y Ela will not be responsible for the shipping costs for returning the item to us.